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Refund Policy

We here, at onestoprecharge try our best, that none of the recharge gets Failed.

All transactions in our system are reconciled with operators and payment gateways on transaction + 2 working day (excluding Sundays & holidays) basis. For all orders which have failed and where we have received payment confirmation from the payment gateway. we will process a refund within 2 working days from the date of Request and a mail will be sent in confirmation. Please note in refund cases, the concerned bank may take 4-7 working days to post a credit to your account.

This is an automatic process and will be followed in all cases, however, for cases where you have received a success confirmation from bank but not received a recharge or any other case. We Refund them immediately(automatically) to eWallet account, Incase if you Ask for Refund to source account. you are welcome to log a complaint by opening a support ticket at our complain box and we will provide you a quick resolution.

Kindly note, in all cases our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.

Thank you for using our Services.